Client Charter

The Malaysian Meteorological Department endeavors to provide meteorological and geophysical services of high quality to fulfill the socio-economic and security needs of our nation. We pledge to provide quality services on:

  • Request for meteorological, seismological and tsunami information will be responded to within 1 working day and supplied within 5 working days.

  • Weather information for flights will be ready in 3 hours before departure.

  • Monthly Weather Bulletin will be published within 10 working days at the beginning of the following month.

  • Annual Weather Observation Summary will be published by February of the following year.

  • 10-day Agrometeorological Bulletin will be published within 5 working days after each decade.
  • Monthly Agroclimatic Analysis and Outlook will be published within the second week of the following month.

  • Request for cloud seeding operation will be implemented within 10 working days.

  • Radar and satellite images on the website will be updated every 30 minutes

  • Preliminary earthquake and tsunami information will be disseminated to the relevant agencies and mass media within 8 minutes upon the detection of an earthquake.

Any complaints on our Client Charter, please contact:

Director General ,
Malaysian Meteorological Department,
Jalan Sultan,
46667 Petaling Jaya,
Selangor Darul Ehsan.

Tel         : 6(03)  7967 8000
Fax        : 6(03)  7955 0964
E-mail    : pengurusan_tertinggi@met.gov.my