The Malaysian Meteorological Department endeavors to provide meteorological and geophysical services of high quality to fulfill the socio-economic and security needs of our nation. We pledge to provide quality services on:

Weather Forecast Services  

• All meteorological services provided to civil aviation conform completely to the "Standard and Recommended Practices of ICAO".

• All weather forecast documents for international and domestic flights will be ready for collection 3 and 2 hours before departure respectively.

• All enquiries concerning information for weather and sea condition through telephone calls or personal visits to the forecast offices at any time (24 hours including Sundays and public holidays) will be attended to courteously and expeditiously.

• Warnings on adverse weather, strong winds and rough seas will be disseminated through the mass media to inform the general public as soon as the bad weather and rough seas conditions are forecasted.

Seismological & Tsunami Services

• All applications for seismological information will be answered as soon as possible and not later than 5 working days from the date of receiving the applications.

• Information concerning occurrence of earth tremor will be delivered to designated recipients within 12 minutes from the time of occurrence of the earth tremor.

Cloud Seeding Services

• Feasibility study on each request for cloud seeding operations will be completed within 2 weeks from the date of receiving the request.

• Cloud seeding operations will be implemented immediately for requests that are considered urgent to the nation.

Marine Meteorology and Oceanography Services

• All forecasts of sea conditions will be issued before 4.00 pm each day.

• Strong winds and rough sea advisories/warnings will be issued as soon as these phenomena are forecasted to occur.

• All application for information and advices will be answered as soon as possible and not later than 5 working days from the date of receiving the application.

Climatological Services

• All applications for climate information and advice will be answered as soon as possible and not later than 5 working days after the date of receiving the applications.

• The "Monthly Weather Bulletin" and "Monthly Weather Observation Summaries" will be published within the first 7 days of the following month

• "The Annual Weather Observation" of the :
  i) Principal stations will be published within 2 weeks after all the data has been received.
  ii) Auxiliary stations will be published within the first month of the following year.

Agrometeorological Services

• All applications for agrometeorological information and advices will be answered as soon as possible and not later than 5 days after the date of receiving the application.

• The "Agrometeorological Bulletin" for each decade (10 days) will be ready for distribution to clients not later than 5 days after the end of the decade concerned.

Environmental Meteorological Service

• All requests for data, information and advices on environmental meteorology will be answered as soon as possible and not later than 5 working days from the date of receiving the request.

• Environmental meteorology information for emergency purposes will be provided within 24 hours.